Functions And Services Provided Or To Be Provided To The Public

The Department provides services to the Minister for Finance, the Government and the Oireachtas. It engages with the agencies under its aegis and with the EU and international institutions as part of its remit.  It does not as such provide services to the public in respect of the operation of schemes or as part of any legislative requirement with the exception of some limited involvement in the Drivers and Passengers with Disabilities Fuel Grant.

Drivers and Passengers with Disabilities Fuel Grant

The Drivers and Passengers with Disabilities Tax Relief Scheme, also known as the Disabled Drivers and Disabled Passengers (Tax Concessions) Scheme, provides remission or repayment of Vehicle Registration Tax (VRT) and VAT on the purchase of a qualifying vehicle by driver or passenger with a severe and permanent disability, or by a charitable organisation primarily engaged in the care and transport of persons with severe and permanent disabilities.

An exemption from Motor Tax on qualifying vehicles and a Fuel Grant paid in respect of fuel used for the transport of persons with severe and permanent disabilities in a qualifying vehicle are also provided under the Scheme.

The VRT, VAT and Motor Tax elements of the Scheme are administered by the Revenue Commissioners and more information on the whole Scheme is available by downloading the VRT7 Guide from the Revenue website here.

The Fuel Grant element of the Scheme was introduced from 1 January 2015 to replace a repayment of excise on fuel previously available under the Scheme. This repayment was declared as incompatible with the EU Energy Tax Directive by the Court of Justice of the European Union, and the Minister for Finance decided to replace the excise repayment with a Fuel Grant paid by the Department to ensure that no member of the Scheme lost out.

Applications for the Fuel Grant are processed by the Revenue Commissioners on behalf of the Minister for Finance through the Revenue ‘myAccount’ service or by submitting a paper form (Form FG1) to Revenue. When the applications have been processed beneficiaries are paid by the Department of Finance.

Any queries regarding the Scheme should be address to the Revenue Commissioner’s Central Repayments Office at 1890 60 6061.

 

Customer Charter, Customer Service Action Plan, Complaints Procedure

The Department of Finance Customer Action Plan (CAP) for the period 2015 – 2017 outlines the Department’s commitment to the Principles of Quality Customer Service and our determination to continue to provide the highest quality of service to all our customers. The CAP also sets out our Customer Charter and our Customer Complaints Procedure.